If you don't have a Trusted Shops account yet, you can register here.
As a user of Shopware, a free Trusted Shops extension is available here in the Shopware Marketplace. Please add this extension to your shopware system. A detailed description of how to add extensions with Shopware can be found here.
compatible with Shopware version 6.x.
Now the Trusted Shops Plugin should appear under "My Plugins". If it doesn't appear, try reloading the page. Now click the "..." button next to the downloaded plugin and select "Install" to fully install the Trustbadge.
Then activate the plugin by changing the switch from "deactivated" to "activated".
You have successfully installed the Trusted Shops Plugin in Shopware 6. Next, we will show you how you can display the Trustbadge technology and configure it according to your individual requirements:
The unique Trustbadge® technology makes it so simple to collect, manage and display your customer reviews in your shop. You can also easily integrate your Trustmark and offer the guarantee.
To display the Trustbadge® in your shop, click on the "Start" tab in the Trusted Shops Plugin and enter your individual Trusted Shops ID in the input field. Your Trusted Shops ID (starting with X...) can be found in your Trusted Shops welcome e-mail.
Now click on "Save" to complete the configuration.
Note: Do you have a multi-shop, for example, do you use multiple different language shops? Here we explain how to configure your multi-shop with Trusted Shops in Shopware 6.
Select the "Shop reviews" tab. In the section "Trustbadge" you can activate the Trustbadge and adapt it to your requirements.
Note: Expert mode offers more options, but also requires advanced knowledge of code.
Under "Trustbadge Variant" you can select whether the Trustbadge should be displayed with or without Reviews Stars.
If you want to temporarily deactivate the Trustbadge, select "Hide Trustbadge".
Please note: If this option is activated, the guarantee is no longer offered. Your customers will no longer receive review requests after placing an order.
By default, the Trustbadge is displayed in the lower right corner of the shop. Using the input field "Vertical distance (in px)" the Trustbadge can be moved upwards on the right side of the screen. Click on "Save" to implement the adjustments.
Once you have completed these steps, you can now test the function of your Trustbadge. To do this, place a test order in your shop. If the Trustcard (“Guarantee Card") appears at the end of your order, you have successfully integrated the Trustbadge into your shop, the guarantee is active and shop reviews are collected.
In order to display the collected shop reviews prominently in your shop, you can also include the Trusted Shops "Shop Review Sticker".
To show the Shop Review Sticker, first go to the "Shop Review Sticker" section in the "Shop reviews" tab:
Then activate the option "Show shop reviews in your online shop". The Review Sticker is now displayed in the sidebar on the category page of your online shop:
Note: What if my category page doesn't have a sidebar? Then please use our expert mode and assign the corresponding element from your shop in which you want the Shop Review Sticker to be displayed.
A menu will open in which you can adjust the display of the Shop Review Sticker:
Select the desired font in the menu and indicate how many review comments you would like to display in rotation (up to 5 reviews possible). Choose the minimum level of the star ratings which you would like to be displayed (from 1, very poor, to 5, excellent).
You can also adapt the background colour of the Shop Review Sticker to the design of your shop. To do this, either enter the hexadecimal value or simply select your desired colour by clicking on the colour field. To complete your changes, click "Save".
Note: In order to collect and display Product Reviews, you must first activate this option here in your My Trusted Shops account.
To collect and display not only Shop Reviews but also Product Reviews, activate the item "Collect Product Reviews".
This opens the sections "Product Reviews" and "Product Review Stars”.
In the "Product Reviews" section, you have the option of integrating the collected customer reviews for each product using an additional tab.
Activate "Show Product Reviews on the product detail page on additional tab":
If you have activated the integration on the product pages, you can configure the display according to your requirements in the next step:
Under "Name of Product Review tab" you can choose what name the tab will be displayed under on the product pages (e.g. “Here’s what our customers say"). In addition, you have the option of adapting the colours of the frame, the background and the Reviews Stars to your shop design. To do this, either enter the hexadecimal code directly into the input field or select the desired colour by clicking on the colour selection field. You can also adjust the size of the stars displayed (in px).
If you want to display the corresponding Reviews Stars on the product page under the name of the product, activate "Show star ratings on the product detail page below product name".
Now you have the option of configuring the display of the Review Stars for Product Reviews according to your requirements.
If you activate the "Hide empty star ratings" option, the Review Stars will only be displayed if there is at least one rating for the corresponding product. If the field is not activated, stars are greyed out until the first rating is received.
You can also individually set the colour and size (in px) of the Review Stars as well as the font size.
With the Trusted Shops Plugin for Shopware, you can optimise both: The time at which your customer receives his review request and the sending of the guarantee e-mail, reminding your customers of the completed buyer protection.
To do this, submit the expected delivery date of your products from Shopware to Trusted Shops. Your customer will then receive the review request and the guarantee e-mail based on the expected delivery date and not, as before, based on the order date. This is useful for example if your products have different delivery times
There are two options for submitting the expected delivery date:
You make this setting once for available products and for unavailable products.
In the plugin you have now made all the settings that are necessary to optimise your guarantee e-mail. Click on Save.
To ensure that your changes also take effect with regard to your review requests, you must make some changes here in your My Trusted Shops Account.
Go to the “Reviews" menu item in your My Trusted Shops account and select "Settings" from the drop-down menu. Then click on "Collecting reviews" and under “Review later" set "Send on the expected delivery date" to "Yes".
Your customers will now receive their review requests depending on the expected delivery date.
The following graphic illustrates the chronological sequence of mail dispatch:
On the first day the order is placed by your customer. Afterwards the time elapses until the expected delivery date, which you have set in the plugin or directly in Shopware. On the day after the expected delivery date, the Trusted Shops guarantee email is automatically sent to your customer. Two days later - the third day after the expected delivery date - your customer will also receive the review request.
Do you have a multi-shop, for example to sell your products in different languages? Then you will be using multiple Trusted Shops IDs. Here you can find out how you can configure your multi-shop individually with multiple Trusted Shops IDs.
The prerequisite for the configuration of a multi-shop is that you have set up another sales channel in your Shopware 6 backend. Learn how to set up a sales channel in Shopware 6 here. Your sales channels are displayed here in your Shopware backend:
As soon as you have set up your sales channels, select the shop for which you would like to configure your Trusted Shops settings in the Trusted Shops plugin under the menu item "Sales channel":
Now enter another Trusted Shops ID and configure all your sales channels according to your individual needs, independently of your main shop.