Use Trusted Shops with Shopware 6 

shopware-loves-trustedshops.png

If you don't have a Trusted Shops account yet, you can register here.

As a Shopware user, you have the option of downloading a free Trusted Shops extension. Please download this and install the extension on your Shopware system.

Download plugin for Shopware 6

compatible with Shopware version 6.1.x.

 


Trusted Shops integration guidelines for Shopware 6

Installation

Add & install plugin

To start, download the free Trusted Shops Extension for Shopware here. Then upload the plugin in your Shopware backend under "Settings” > "System” > "Plugins" by clicking on the "Add plugin" button::

settings_plugins

When you have successfully added the plugin, you will then receive the message "Plugin successfully uploaded".

Now the Trusted Shops Plugin should appear under "My Plugins". If it doesn't appear, try reloading the page. Now click the "..." button next to the downloaded plugin and select "Install" to fully install the Trustbadge.

plugin_install

Then activate the plugin by changing the switch from "deactivated" to "activated".

After successful installation and activation, a new menu item "Trusted Shops" will appear in the sidebar on the left. Click on this menu item to get to the configuration.

plugin_sidebar

Configuration

You have successfully installed the Trusted Shops Plugin in Shopware 6. Next, we will show you how you can display the Trustbadge technology and configure it according to your individual requirements:

Show Trustbadge, integrate guarantee & collect shop reviews

The unique Trustbadge® technology makes it so simple to collect, manage and display your customer reviews in your shop. You can also easily integrate your Trustmark and offer the guarantee.

To display the Trustbadge® in your shop, click on the "Start" tab in the Trusted Shops Plugin and enter your individual Trusted Shops ID in the input field. Your Trusted Shops ID (starting with X...) can be found in your Trusted Shops welcome e-mail.

trusted_shops_id

Now click on "Save" to complete the configuration.

Note: Do you have a multi-shop, for example, do you use multiple different language shops? Here we explain how to configure your multi-shop with Trusted Shops in Shopware 6.

Select the "Shop reviews" tab. In the section "Trustbadge" you can activate the Trustbadge and adapt it to your requirements.

trustbadge-Settings

Note: Expert mode offers more options, but also requires advanced knowledge of code.

Under "Trustbadge Variant" you can select whether the Trustbadge should be displayed with or without Reviews Stars. 

trustbadge_trustmark+reviews_82x160px_en_150pxtrustbadge_trustmark-only_82x100px_en_150ppi

If you want to temporarily deactivate the Trustbadge, select "Hide Trustbadge".

Please note: If this option is activated, the guarantee is no longer offered. Your customers will no longer receive review requests after placing an order.

By default, the Trustbadge is displayed in the lower right corner of the shop. Using the input field "Vertical distance (in px)" the Trustbadge can be moved upwards on the right side of the screen. Click on "Save" to implement the adjustments.

Once you have completed these steps, you can now test the function of your Trustbadge. To do this, place a test order in your shop. If the Trustcard (“Guarantee Card") appears at the end of your order, you have successfully integrated the Trustbadge into your shop, the guarantee is active and shop reviews are collected.

Käuferschutzkarte_EN

 

Show Shop Review Sticker with rating comments

In order to display the collected shop reviews prominently in your shop, you can also include the Trusted Shops "Shop Review Sticker".

To show the Shop Review Sticker, first go to the "Shop Review Sticker" section in the "Shop reviews" tab:

 

shop_review_sticker

 

Then activate the option "Show shop reviews in your online shop". The Review Sticker is now displayed in the sidebar on the category page of your online shop:

 

shop_review_sticker_frontend

Note: What if my category page doesn't have a sidebar? Then please use our expert mode and assign the corresponding element from your shop in which you want the Shop Review Sticker to be displayed.

A menu will open in which you can adjust the display of the Shop Review Sticker:

 

shop_review_sticker_configuration

Select the desired font in the menu and indicate how many review comments you would like to display in rotation (up to 5 reviews possible). Choose the minimum level of the star ratings which you would like to be displayed (from 1, very poor, to 5, excellent).

You can also adapt the background colour of the Shop Review Sticker to the design of your shop. To do this, either enter the hexadecimal value or simply select your desired colour by clicking on the colour field. To complete your changes, click "Save".

 

Collect and view Product Reviews

Note: In order to collect and display Product Reviews, you must first activate this option here in your My Trusted Shops account.

To collect and display not only Shop Reviews but also Product Reviews, activate the item "Collect Product Reviews".

product_reviews

This opens the sections "Product Reviews" and "Product Review Stars”.

 

Product Reviews

 

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In the "Product Reviews" section, you have the option of integrating the collected customer reviews for each product using an additional tab.

Activate "Show Product Reviews on the product detail page on additional tab":

product_reviews_activate

If you have activated the integration on the product pages, you can configure the display according to your requirements in the next step:

product_reviews_configuration

Under "Name of Product Review tab" you can choose what name the tab will be displayed under on the product pages (e.g. “Here’s what our customers say"). In addition, you have the option of adapting the colours of the frame, the background and the Reviews Stars to your shop design. To do this, either enter the hexadecimal code directly into the input field or select the desired colour by clicking on the colour selection field. You can also adjust the size of the stars displayed (in px).

 

Product Review Stars

 

shop_review_stars_frontend

If you want to display the corresponding Reviews Stars on the product page under the name of the product, activate "Show star ratings on the product detail page below product name".

shop_review_stars_activate

Now you have the option of configuring the display of the Review Stars for Product Reviews according to your requirements.

product_review_stars_configuration

If you activate the "Hide empty star ratings" option, the Review Stars will only be displayed if there is at least one rating for the corresponding product. If the field is not activated, stars are greyed out until the first rating is received.

You can also individually set the colour and size (in px) of the Review Stars as well as the font size.

 

Optimised sending of review requests

With the Trusted Shops Plugin for Shopware you can further optimise when your customer receives a review request.

To do this, submit the expected delivery date of your products from Shopware to Trusted Shops. Your customer will then receive the review request based on the expected delivery date and not, as before, based on the order date. This is useful for example if your products have different delivery times.

review_requests_configuration

There are two options for submitting the expected delivery date:

  1. You can set a flat rate for the number of days after which your products will be delivered
  2. You can use the delivery time that you have stored directly for the product in Shopware

You make this setting once for available products and once for unavailable products.

In the plugin you have now made all the settings that are necessary to optimise your review requests. Click on Save. In order for your changes to take effect, you have to adjust a setting in your My Trusted Shops account here.

review_requests_MyTs

Go to the “Reviews" menu item in your My Trusted Shops account and select "Settings" from the drop-down menu. Then click on "Collecting reviews" and under “Review later" set "Send on the expected delivery date" to "Yes".

Your customers will now receive their review requests depending on the expected delivery date.

 

Configure multi-shops with multiple Trusted Shops ID

Do you have a multi-shop, for example to sell your products in different languages? Then you will be using multiple Trusted Shops IDs. Here you can find out how you can configure your multi-shop individually with multiple Trusted Shops IDs.

The prerequisite for the configuration of a multi-shop is that you have set up another sales channel in your Shopware 6 backend. Learn how to set up a sales channel in Shopware 6 here. Your sales channels are displayed here in your Shopware backend:

multishops_sidebar

As soon as you have set up your sales channels, select the shop for which you would like to configure your Trusted Shops settings in the Trusted Shops plugin under the menu item "Sales channel":

multishop_plugin

Now enter another Trusted Shops ID and configure all your sales channels according to your individual needs, independently of your main shop.

multishop_plugin_2