How to integrate the Trustbadge® into your Shopify store
Effortlessly collect, show and manage customer reviews with the one and only Trustbadge Reviews® Toolkit app for Shopify! Once integrated, it updates automatically.
Insert Trustbadge® with Shopify
Step 1
As a user of Shopify, you have access to a free Trusted Shops plug-in called “Trustbadge: Reviews Toolkit” in the Shopify App Store. Install this so you can keep up to date. Note: If you have already integrated the Trustbadge® manually, please remove this before proceeding.
Step 2
Log in to the backend of your Shopify shop and bring up the configuration menu at Apps >> Installed Apps >> Trustbadge Reviews Toolkit. Then enter your Trusted Shops ID (starting with X). You can find this in your My Trusted Shops account.
Step 3
If you already collect Trusted Shops product reviews, you can also integrate Review Stickers for your product detail pages. Go to your Product Reviews Configuration by clicking the "Edit" button here:
Then display your Product Reviews by setting the switch "Display Product Reviews" to "On".
To personalise the Review Sticker, you can add a short introductory text and a border colour.
You’re already done! You’ve successfully integrated the Trustbadge®. You can now test the functioning of your Trustbadge® by triggering a test order in your shop. Make sure that the Trustcard appears at the end of the ordering process. The Trustcard contains a button your customers can click on if they want to receive a review request.
Display Trustbadge® in the bottom right corner or elsewhere?
Do you want to display on the bottom right or elsewhere in your shop? Want to show the Trustbadge® somewhere else? Then the custom Trustbadge® is what you’re looking for!
First carry out steps 1 and 2 as described above. Then turn Advanced Mode “On” to further customise the Trustbadge Code. Then, simply follow the instructions.
You do not need to manually integrate the <div> container on the order confirmation page, the Shopify plug-in will integrate this automatically for you.
Review Collector: Ask previous customers to leave a review
Step 1
Log in the backend of your Shopify shop and select the navigation item “Orders”. Click on the “Export” button on the top left-hand corner and then select the orders from the last 2-3 months via the “Export orders by date” option. You can also select the “CSV for Excel” option and confirm your export using the “Export Orders” button. You will receive the CSV file by email. Save it and open it in a spreadsheet program (e.g. Microsoft Excel).
Step 2
Now you have to copy some of the columns from this one into a new spreadsheet in the same order as follows: Email, OrderNumber, FirstName and LastName. Open a new spreadsheet and copy the columns mentioned above from the previous spreadsheet. Once you’ve done this, delete the first line which contains the columns’ titles in the new spreadsheet. Save this new spreadsheet as .xls or .xlsx file on your computer.
Step 3
Log in to My Trusted Shops. There you’ll find the Review collector tab under the Ratings menu item. Follow three simple steps, upload the spreadsheet you’ve created, select which template you would like to use and hit the confirm button to send the e-mails to your customers. Congratulations, you’ll receive fresh reviews shortly.
