Using Trusted Shops with PrestaShop 1.7

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A note in advance: In order to use the current Trusted Shops plugin for PrestaShop  from 1.6, the PHP version you are using must be newer than 5.5 - so the version number must be higher. If you don't know which PHP version your shop software uses, you can find this out within your PrestaShop backend. To do this, first click on the menu item "Advanced Parameters" in the main navigation on the left-hand side of the screen. In the menu tree that now opens, select "Information". In the overview that now appears, you can see the PHP version in the box "Server information".

 

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If you are using a PHP version older than 5.5 and cannot update it, you can here download an older version of the plugin. There is also a suitable integration guideline available for you. If a newer PHP version is available, please follow the tutorial below.


Add & install Plugin


Log in to your PrestaShop backend. Click on "Modules" (1) in the main navigation on the left side of the screen and then on "Module Catalog" (2) in the menu tree that opens. Now a new overview opens. Enter "trusted" in the search field and click on the blue "Search" button. As a result, the Trusted Shops plugin appears with the name "Trusted Shops Reviews Toolkit". Click on the "Install" button (4) belonging to this plugin.

 

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With this you have started the installation of the plugin. Once the installation has been successfully completed, a green note will appear at the top right of the screen to inform you that the installation is complete.

 

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Then click on the “Configure" button to go to the configuration.

 

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Notice: After successful installation, the Trusted Shops plugin also appears as a separate menu item under the main navigation menu item "Modules". If you click on "Trusted Shops Reviews Toolkit", you will be taken directly to the login area of the plugin, where you can start the configuration.

 

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Configuration

You have successfully installed the Trusted Shops plugin in PrestaShop 1.7. Next, we will show you how you can display the Trustbadge® technology and configure it according to your individual requirements:


Show Trustbadge, integrate guarantee & collect shop reviews

The unique Trustbadge® technology makes it so simple to collect, manage and display your customer reviews in your shop. You can also easily integrate your Trustmark and offer the guarantee.

If you have already received your login data for your My Trusted Shops account, you can log in with these via the input screen.

 

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Then the overview “Shops Configuration" opens. The fields within this overview are already pre-filled, even if you have correctly configured any multilingual shops or sub shops in your PrestaShop backend. Click on the "Edit" button to start the configuration of the respective shop.

 

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The next step is to associate the selected Trusted Shops ID with one of your shops set up at PrestaShop. To do this, click on the drop-down menu under "PrestaShop Shop / Language" and select the shop that matches the Trusted Shops ID.

Notice: You will find your Trusted Shops ID (starting with X...) in the welcome e-mail that you received from Trusted Shops.

 

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Then click on the "Save" button.

 

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You will then be taken to the start page of the Trusted Shops plugin and can see which configuration steps are still outstanding for the selected shop.

 

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Notice: By clicking on "My SEO profile" in the yellow box you have the possibility to go directly to your review profile.

First select the tab “Service Reviews".

 

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In the section "Configure your Trustbadge" you can activate the Trustbadge and customise it according to your individual needs. First click on the "Yes" button at “Display the Trustbadge on all pages" to activate the Trustbadge. You can then configure the Trustbadge.

 

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Notice: The advanced configuration offers more options, but also requires advanced knowledge of code.

Under “Display mode" you can select whether the Trustbadge should be displayed with or without star ratings.

 

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By default, the Trustbadge is displayed in the lower right corner of the shop. By entering a number of pixels in the "Vertical offset" field, you can move the Trustbadge upwards at the right edge of the screen. Finally, click "Save and stay" to implement the adjustments. This keeps you in the overview to carry out the further configuration steps.

However, you should first test the function of the Trustbadge. For this purpose, please carry out a test order in your shop. If the Trustcard (“Guarantee Card") appears at the end of your order, you have successfully integrated the Trustbadge into your shop, the guarantee is active and shop reviews are collected.

 

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Display Shop Review Sticker with reviews

To display the collected shop reviews prominently in your shop, you can also integrate the Shop Review Sticker provided by Trusted Shops.

If you wish to do so, go to the “Review Sticker" section within the “Service Reviews" tab. Now activate the selection “Display Shop Reviews Stickers" by clicking on "Yes".

 

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This will display the Shop Review Sticker on the category pages of your online shop in the sidebar.

 

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Notice: Your category pages have no sidebar? Then please use the advanced configuration in the plugin and assign the corresponding element from your shop in which the Shop Review Sticker should be displayed.

As soon as you have activated the Shop Review Sticker as described above, a menu opens in which you can adjust the display of the Shop Review Sticker.

 

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Select the desired font in the menu under "Font" and specify under "Number of reviews displayed" how many reviews you want to display in turn. Up to five reviews are possible. Under “Minimum rating displayed" you can also determine the minimum grade from which reviews should be displayed - from 1 for "very poor" to 5 for "excellent".

You can also adapt the background colour of the Shop Review Sticker to the design of your shop. To do this, either enter the hexadecimal value of the corresponding colour or select your desired colour by clicking on the colour selection field. To finalise your changes, click "Save and stay".

Notice: The advanced configuration offers more options, but also requires advanced knowledge of code.


Collect and view Product Reviews

Notice: To collect and display product reviews, you must first log in to your My Trusted Shops account here.

To collect and display not only shop but also product reviews, first go to the tab "Product Reviews". Activate the function "Collect product reviews" by clicking on "Yes".

 

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This will open the sections "Product Reviews", "Product Review Stars" and "MPN PrestaShop field".

 

Product reviews

If you want to display product reviews on the product pages of your shop, activate the function “Display product reviews in an additional tab" by clicking "Yes".

 

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The collected product reviews are thus displayed in an additional tab on the product page.

 

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By activating the product reviews, a menu has also opened in the plugin which allows you to configure the display of the reviews according to your individual wishes.

 

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You have the possibility to adjust the colours of the frame, the star ratings and the background to your shop design. To do this, either enter the hexadecimal code directly into the input field or select the desired colour by clicking on the colour selection field. In addition, you can use the input field “Reviews tab name" to determine under which name the tab should be displayed on the product pages (e.g. "That's what our customers say").

Notice: The advanced configuration offers more options, but also requires advanced knowledge of code.

 

Product star ratings

With the Trusted Shops plugin you have the possibility to display the corresponding star ratings on the product page under the name of the product.

 

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If you wish, activate the function “Display rating stars below product title" by clicking on "Yes".

 

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Now you have the possibility to configure the display of the star ratings for product reviews according to your wishes.

 

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On the one hand, you can individually set the colour and size of the star ratings (in px) and the font size. In addition, you can specify that the star ratings are not displayed if there is no review for the product yet. To do this, activate the function "Hide sticker if empty" by clicking on "Yes".

Notice: The advanced configuration offers more options, but also requires advanced knowledge of code.

 

MPN PrestaShop field

Notice: In order to display your product reviews in Google Shopping, you must first select the "Google Integration" option here in your My Trusted Shops account.

If you want your product reviews to be displayed in Google Shopping, you can set the product feature that you want to use for the MPN parameters here. All other necessary parameters, such as GTIN and brand, are assigned the standard fields of PrestaShop. In most cases the default option can be used here.

 

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Notice: Please maintain the GTIN, brand and MPN if you want your product reviews to appear in Google Shopping.


Optimised sending of review requests

By default, review requests are automatically sent by Trusted Shops after seven days. However, with the Trusted Shops plug-in for PrestaShop you can adjust the time when your customers receive a review request to your processes. An API is integrated for this purpose. Thanks to this you can decide for yourself from which PrestaShop status (e.g. "Purchase order delivered") and in which period of time after reaching the selected status the review request should be sent.

To do this, first go to the tab "Review requests". There you will find the option "Use PrestaShop order status to trigger invite emails". Activate this option by clicking on "Yes".

 

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You must then configure the sending of the review requests according to your wishes. To do this, select the order status you want to use as a reference for shipping from the drop-down menu under “Trigger invite email when the order status changes to". In addition, for your various shipping options, enter the number of days that should elapse after the previously selected status change before the review request is sent.

 

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Finally, click on "Save and stay".

In the plugin you have now made all the adjustments that are necessary to optimise your review requests. In order for your changes to take effect, you have to adjust a setting in your My Trusted Shops account.

In your My Trusted Shops account, click on the menu item “Reviews" (1) and select the item “Settings" (2) in the drop-down menu that now opens. Click on “Collecting reviews" (3) in the overview that now opens.

 

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Then activate the last sub-item "Review Trigger API".

 

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Your customers will now receive their review requests depending on the configurations set in the plugin.

 

Manual review requests

Using the Trusted Shops plugin, you also have the option of manually sending review requests for orders that were placed up to six months ago.

Notice: By using this function, you confirm that you have received the prior consent of your customers to transfer their data to Trusted Shops for the purpose of sending review requests by e-mail.

To do this, call up the corresponding menu in the “Invites" tab and click on the “Manual Invites" button.

 

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You will then be forwarded to the "Select Orders" overview.

 

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There you can select the period for which the purchase orders are to be selected. If you have booked the option "Product Reviews", you can also determine whether the review requests should be sent only for the shop or also for the ordered products. Finally, you must specify the status of the purchase orders for which you want to send the review requests. Click on "Next" as soon as you have set everything according to your wishes.

 

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On the following page you will find an example of the e-mail to be sent.

 

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Notice: If you would like to change your e-mail template for manual review requests, we explain here (LINK) in more detail how this is possible.

You will then receive a list of all orders that match your criteria. Check the list and, if necessary, delete purchase orders for which you do not wish to send review requests. Then click on "Next".

 

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You will then be forwarded to the step "Send Invite Emails". Click here on "Send" to give your clear consent to the dispatch. The review requests are then sent out.

 

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You will then receive a message telling you how many e-mails are being sent.

 

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Configuring Multi-shops with Multiple Trusted Shops IDs

Do you have a multi-shop, for example to sell your products in different languages? Then click the button "Configure my shops" within the yellow box in the plugin to return to the shop overview of the same name.

 

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From there you can configure all your language shops - independent of your main shop - according to your individual needs. 

You want to make changes to an already configured shop? Then select the desired shop within the yellow box in the upper drop-down to change its configuration.

 

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