Using Trusted Shops with bigCommerce

Show Trustbadge, integrate guarantee & collect shop reviews

The unique Trustbadge® technology makes it so simple to collect, manage and display your customer reviews in your shop. You can also easily integrate your trustmark and offer the guarantee.

To display the Trustbadge in your shop, you must first log into your bigCommerce backend. Then select the menu item "Advanced Settings" in the navigation bar on the left side.

Click on the menu item "Web Analytics" in the menu that now opens.

A new overview opens with a selection window for "Analytics Packages". Select the "Visual Website Optimizer" within the window by placing a check mark.

Save your selection by clicking on "Save". A new tab called "Visual Website Optimizer" will appear in the upper tab bar next to "General Settings". Select this one.

Within the overview that now opens, the Trustbadge code must now be inserted into the "Tracking Code" input field. For this you must first generate your personal Trustbadge code. Open this website to do this. Enter your Trusted Shops ID in the input field provided.

Notice: You will find your Trusted Shops ID in the welcome e-mail that you received from Trusted Shops.

As soon as you have entered the Trusted Shops ID in the input field, your Trustbadge code is created. Copy the complete code into the clipboard.

Now return to your bigCommerce backend and copy the Trustbadge code from your clipboard into the "Tracking Code" input field. Then click on "Save".

You will then be automatically forwarded to the selection window of the "Analytics Packages". Now set another check mark at "Affiliate Conversion Tracking" and click "Save" again to save your selection.

Another tab called "Affiliate Conversion Tracking" will then appear in the top bar. Select this one.

Now a new overview opens, in which the input field "Conversion Tracking Code" is located. Copy the following code into this field:

<div id="trustedShopsCheckout" style="display: none;">

<span id="tsCheckoutOrderNr">%%ORDER_ID%%</span>

<span id="tsCheckoutBuyerEmail">%%ORDER_EMAIL%%</span>

<span id="tsCheckoutOrderAmount">%%ORDER_AMOUNT%%</span>

<span id="tsCheckoutOrderCurrency">EUR</span>

<span id="tsCheckoutOrderPaymentType">other</span>

</div>

Notice: If your shop uses a currency other than the Euro, you will have to adapt the code slightly. Simply replace the currency abbreviation EUR with the abbreviation of the currency used by your shop within the code line

<span id="tsCheckoutOrderCurrency">EUR</span>.

Click on "Save" as soon as you have copied the code into the input field.

Once you have completed these steps, you can now test the function of your Trustbadge. To do this, place a test order in your shop. If the Trustcard (“Guarantee Card") appears at the end of your order, you have successfully integrated the Trustbadge into your shop, the guarantee is active and shop reviews are collected.