How to integrate the Trustbadge into Lightspeed (former: SEOshop)

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Effortlessly collect, show and manage customer reviews with the one and only Trustbadge® technology for your Lightspee store! Once integrated, it updates automatically.

If you don't have an account yet, it's free and easy to sign up.


 

Setup the Trustbadge® once to start collecting reviews

Step 1

As a user of Lightspeed you can use a free Trusted Shops app which enables you to integrate the Trustbadge®.
The app is available in the App-Store and can be added as usual to your Lightspeed installation.

If you have previously integrated the Trustbadge® manually, please delete it before continuing with the configuration of the app. Please log into your Lightspeed backend and install the app.

Step 2

Once you have completed the installation of the app, you will be forwarded to the Viewsion App Center by clicking on the app. Enter your Trusted Shops ID (starting with X...) here. This can be found in your My Trusted Shops account, for example. The corresponding front-end language of your store will automatically be assigned to your Trustbadge. By clicking on Add, you will be forwarded to further configuration settings.

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You can choose whether the Trustbadge shall include your reviews or adjust the position of your Trustbadge on the y-axis (y-offset). Please save your settings. The Trustbadge will appear in your storefront within a few minutes (right after the Lightspeed cache has been flushed).
Please repeat this step, if you have booked additional memberships for further storefronts.

You have successfully integrated the Trustbadge®, congratulations! The good news is that your Trustbadge® is already requesting reviews automatically. To invite previous clients to leave a review, start using the Review Collector and continue reading to learn how to export needed data within Lightspeed!

 

Integrate Product Reviews

If you want to use Trusted Shops Product Reviews, you can also activate collecting them here and configure the way they shall be displayed on your product detail page:

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You can adjust the design of product reviews according to the needs of your shop by using additional parameters, e.g. you can set the border colour of the frame around your reviews or the colour and size of your stars.

 

Display Trustbadge within the lower right corner of your shops or somewhere else? Deactivate responsive design? Adjust the design of product reviews?

By using the Expert Mode you may personalize your integration even more.

 

Review Collector: Ask previous customers to leave a review

Step 1

Log in to the back end of your Lightspeed and select Invoices in the Sales category. Select the orders of the last 2 – 3 months by ticking the checkboxes and click on the tool icon at the top of the page, then choose Export to .csv. Save this file and open it in a spreadsheet programme on your computer (i.e. Microsoft Excel).

Step 2

Now you have to copy some of the columns from this one into a new spreadsheet in the same order as follows: Email, OrderNumber, FirstName and LastName. Open a new spreadsheet and copy the columns mentioned above from the previous spreadsheet. Once you’ve done this, delete the first line which contains the columns’ titles in the new spreadsheet. Save this new spreadsheet as .xls or .xlsx file on your computer.

Step 3

Log in to My Trusted Shops. There you’ll find the Review collector tab under the Ratings menu item. Follow three simple steps, upload the spreadsheet you’ve created, select which template you would like to use and hit the confirm button to send the e-mails to your customers. Congratulations, you’ll receive fresh reviews shortly.


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